You can purchase from our full selection of rugs and cushions online. At this stage we are not setup to sell our flooring & carpet online however if you have any questions, would like a quote or would like to purchase something manually over the phone please Contact Us so that we can best assist you.
We try wherever possible to keep our stock records 100% accurate however there are rare occasions that an item may be found to be damaged or missing and this is only discovered when your order is scheduled for picking. In this instance we will contact you to arrange an alternative product, order the item in for you or place it on backorder or offer you a full refund depending on your preference.
You can pay using the following.
We will always endeavor to ship your order as quickly as possible, to track your orders progress you can login to your account for more information.
4-7 Business days for Australian wide including most country areas
7-10 Business days for WA country, far North QLD and most of NT outside the Alice Springs and Darwin.
If you receive your Order and are not completely happy or have changed your mind, DecoRug will happily provide an exchange or refund within 7 days of purchase.
Please note the following conditions:
To organise a return for either an exchange or refund please contact us to make arrangements.
Customer Service queries in relation to the status of your online order may be directed to our Head Office on 1300 707 938 or via email at firstname.lastname@example.org. Please note the opening hours for our Online Customer Service are Monday - Friday 9am - 5pm